Coronavirus (COVID-19) Update

Updated: Thursday 29/07/2021

ORS is committed to providing a safe working environment to all staff, clients and stakeholders. We are closely monitoring the Coronavirus (COVID-19) updates from the State and Federal Government, and we have put a rigorous plan in place to minimise the risk of contamination within our offices and out in the community.

During this time, our priority is to maintain high-quality servicing while preserving the safety of our staff and clients. The management of the Coronavirus situation remains to be our primary focus, and are evaluating our approach as updates are received.

We have taken a range of advice from Federal and State Government departments, the National Disability Insurance Agency, The NDIS Quality and Safeguards Commission, internal experts and our peers, and this will continue to inform our decision-making process.


What is ORS doing to create a safe environment? 

  • We have enhanced communication about the importance and frequency of environmental cleaning, e.g. utilising antibacterial surface sprays.
  • We are reemphasising the importance of sound hygiene principles to all staff and have made hand sanitiser available to all staff and visitors.
  • We will continue to provide support in the community (unless advice changes); however, we will not be attending any medical centres or other high-risk premises.
  • All staff have been advised not to attend non-essential external meetings or training sessions.
  • We have introduced a COVID-19 health questionnaire which staff utilise before delivering any services to ensure a safe working environment.
  • Staff or clients who have returned from any overseas travel will be excluded from the service for 14 days as per the Government’s self-isolation rules for returning travellers.
  • Staff displaying any symptoms of Coronavirus will be advised to receive testing or self-isolate based on the advice from the hotline

If you are concerned that you or your loved one may be infected:

  • The national 24/7 hotline triages people with respiratory symptoms and those who are worried about contact with a possible Coronavirus case. If you think you may be infected, you can call the triage hotline on 1800 022 222.
  • Suspected Coronavirus patients can present in-person to a GP clinic, a dedicated respiratory clinic or a hospital Emergency Department if they call ahead.
  • If you are a client, please notify us of infection as soon as possible by calling 1800 000 677 or by emailing

What are our next steps?

Our senior management, executives and the Board are routinely communicating to discuss the current health advice and the impact on our service.

  • As always, you should feel free to call your key contact person at ORS if you have any concerns about yourself, your family member or our service delivery during this time.
  • We will continue to monitor the information provided by the Government to ensure the best response in keeping people safe and infection-free.
  • We need to acknowledge that at some point, this may mean our service will need to pause. We are working on contingency planning to reduce the impact on our clients and staff. We will keep you informed and provide as much lead-time as possible if this is likely to happen.
  • If it is appropriate, alternative options for service provision such as telephone or video consultations will be conducted to ensure you still get the support you need during this time.

For further information and advice on Coronavirus, access The Department of Health website by clicking on the below button:


Have you considered Telehealth?

Benefits of Telehealth with ORS

We believe in  the need to evaluate service delivery across all service areas and programs.