Overcoming barriers and tailoring actions; how we assisted jobseeker William to reach his employment goal…

William had never worked in his life. His entire family experienced some form of disability. William’s main barrier was intellectual disability along with other health concerns.



William always worried about his appearance, which adversely impacted his interactions with other people. He spent most days at the ORS office searching for jobs, which also had the benefit of allowing him to interact with other people.


William had one mission: to get a job and provide for his family.


He wanted to be the first in his family to find a job and to prove to his father that he had the ability to work.


After starting my new job as site manager at the Strathfield office, I decided to meet each job seeker individually, to become familiar with their vocational goals and build a rapport with them.


After meeting with William for the first time, we individually tailored a five-step action plan following the ORS Case Management Model:

  1. Updated his resume to identify his transferable skills and industries in which William would like to work
  2. Identify companies related to these industries
  3. Research, call and visit companies identified by William and conduct reverse marketing
  4. Organise interviews and job trials
  5. Secure employment for William

We conducted reverse marketing for William and in the process, came across an amazing employer who understood the benefits of inclusive workplaces and welcomed individuals with disability. The very next day, Omar from the rendering and painting company arranged to meet with William and me.

Since this was William’s first ever job interview, he was quite nervous. Fortunately, the employer knew the right questions to ask and made William feel at ease, which enabled him to talk openly about his skill set. The employer decided to give William a one day trial to see if he enjoyed the industry and environment.


I took William to the work site for a job trial and supported him throughout the day to ensure he understood and adjusted to the tasks assigned to him. During the day, I also introduced him to another job seeker (who had started work a week prior) who agreed to assist William on the job with transport from the station to the work site. The work trial boosted William’s self-confidence and helped him realise he was fit for the job.


A few days later, the employer contacted William and informed him that he had been successfully appointed to a general labouring position within the company. When I called William to discuss the good news, he went very quiet for a moment. I asked him, “Are you okay William?” He responded with “Yes” and I realised that he was crying tears of joy.


William continues to work with the company to this day. He has never taken a day off and is always the first to attend the work site every morning. While providing Post Placement Support, I asked the employer how William was going:


‘What can I say, I wish every other employee I have was like William. He does the job, never complains and everyday thanks me for the opportunity and makes me so proud’


The other job seeker who was also with this employer, has been a key factor to Williams’s success.


William’s father also came to the ORS office to thank us for finding his son a job:


‘I always wanted one of my children to work and you made my wish come true, thank you so much’

Williams Father 


In addition to an increase in self-confidence, William’s health concerns have also improved since starting his employment. He is also saving to buy a motor vehicle for his father, so that his entire family will be able to go on a holiday together one day.



Sali Rexhepi

Site Manager

ORS Group