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Mediation and Conflict Resolution

Mediation and Conflict Resolution

Resolve issues quickly and effectively!

ORS Group uses mediation as a facilitative process whereby our mediator helps the involved parties develop a shared understanding of the relevant issues and agree to suitable solutions.

Mediation can be employed to help address workplace conflict whether it is between colleagues or between managers and their staff. ORS Group’s role in this process is to facilitate discussions between those involved, as a neutral party, by ensuring a safe forum in which the involved parties can discuss the relevant issues. We ensure that the discussions remain relevant to the issue and that opinions are expressed in an appropriate manner avoiding intimidation, personal attacks and aggression to ensure all parties feel comfortable to contribute openly and honestly to finding a viable solution.

ORS Group provides the assistance through mediation based on the unique characteristics of the circumstances and people involved. As such, our process is flexible and tailored to meet the needs of all involved.

Typical mediation includes:

    • establishing ground rules and boundaries
    • detailing organisational expectations
    • providing parties the opportunity to detail their stories
    • identifying key issues
    • clarifying (common) objectives
    • problem solving to identify options
    • facilitating discussion and agreement by both parties on workable solutions

For more information about how we can assist your organisation through mediation, contact ORS Group on 1800 000 677 or enquire online today to get more information.

Frequently Asked Questions

ORS Group uses a very good approach to engage and build rapport with staff in order to really understand the situation and any underlying issues. This has provided the Town with comprehensive assessments and given us the tools and measures to support and overcome barriers within our workplace.
Renae Maher, Human Resources Coordinator, Town of Bassendean