Supporting your claims management

We’re here to support your claims management by providing timely and high quality Workplace Rehabilitation & Occupational Health services


Workplace Rehabilitation & Occupational Health

ORS have over 25 years experience helping employers reduce the incidence and severity of workplace injuries and minimising the impact of Workers’ Compensation claims to maintain a healthy workforce and keep the costs of compensation low.

We employ a team of qualified professionals can offer your employers a range of solutions to identify and manage risk to prevent injuries and accidents to create safer, more productive workplaces.

Our Professional Allied Health staff include:

  • Occupational Therapists
  • Rehabilitation Counsellors
  • Psychologists
  • Physiotherapists
  • Exercise Physiologists

Supporting your employers to keep their workplaces safe and healthy

25 years supporting employers and Agents with rehabilitation services

Workplace Rehabilitation and RTW Programs

Using an accredited workplace rehabilitation provider can make a big difference to the success of returning an injured worker to work after injury or illness.

ORS have been providing rehabilitation services for over 25 years, supporting Agents/Insurers, employers and injured workers. We will allocate a dedicated rehabilitation consultant to provide support to all parties throughout the process and coordinate a return to work program. In addition to the specific services outlined below, we can assist with:

  • Case Management
  • Communication facilitation
  • Injury Prevention & Wellness services and training
  • Return to work program development and monitoring
  • Redeployment

If you have any questions about these services, contact us on 1800 000 677 or

Worksite Assessments

Worksite assessments help to create a safer, more productive working environment for workers by managing risk, preventing injuries and reducing accidents. This can prevent costly compensation claims being made or reduce the impact of existing claims by matching the worker to the job role.

Our university qualified consultants will work with your employer and the worker to assess the fit between the worker and their  environment, the tasks they need to perform, the tools and equipment they use, the needs of their colleagues and those of your employer. Following consultation, a comprehensive report will outline our recommendations to optimise work efficiency and performance while minimising the risk of injury or aggravation of a pre-existing condition.

If you have any questions about these services, contact us on 1800 000 677 or

assess the fit between a worker and their work environment

 have a positive impact on the interaction between a worker and their workstation

Ergonomic Assessments

Something as simple as rearranging a worker’s workstation, or encouraging ‘posture breaks’ can make them more productive as well as reduce the risk pain or injury.

Ergonomic assessments should be part of an employer’s workplace health and safety risk management strategy. If employers can assist in preventing injuries, reducing accidents and improving physical/mental wellbeing, they’ll keep employees working at their most efficient and reduce the likelihood of compensation claims being made.

Ergonomic Assessments can also be of benefit following injury or illness to facilitate the recovery process and avoid aggravation of the condition. The purpose of an ergonomic assessment is to ensure that the worker’s workspace and body are correctly positioned to reduce strain on their body. If you refer a worker for an ergonomic assessment, one of our qualified staff will visit the workspace to assess the fit between the worker and their work environment in consideration of the tasks they need to perform and the tools and equipment they use. At the time of the assessment, we will work with the worker and employer to make any recommended changes to the workstation setup and work practices to minimise the load on their body. In a comprehensive report, we will outline any further recommendations that were identified during the assessment and provide required details to assist the employer implement any further changes.

If you have any questions about these services, contact us on 1800 000 677 or

Vocational Assessments & Counselling

Sometimes injured workers are not able to return to work with their pre-injury employer. In these cases it is important to quickly find an alternative job role or industry that aligns with their physical and psychological capabilities as well as their workplace skills, experience and education.

ORS Psychologists are highly experienced in working within the Workers’ Compensation system to help injured workers identify suitable alternative job roles that align with medical recommendations and personal capabilities. Each assessment is tailored to the worker, with a number of possibilities ultimately presented for approval. In some instances a full assessment is not required and some vocational counselling sessions will be enough to help the injured worker identify suitable alternatives.

If you have any questions about these services, contact us on 1800 000 677 or

identify suitable alternative job roles that align with medical recommendations

Assess a worker’s physical capacity of a job role

Functional Capacity Evaluations

If you want to ensure that an injured worker can handle the physical demands of their job or to determine what physical capacity they have following injury or illness, you can refer for a Functional Capacity Evaluation (or Physical Capacity Assessment).

Functional Capacity Evaluations assess an individual’s physical ability and can be “job matched” so the evaluation aligns with specific job demands. Areas of concern will be outlined in a comprehensive report regarding their physical capacity for work.

If you have any questions about these services, contact us on 1800 000 677 or